Product Return Policy


Due to the nature of online shopping, it is common for the final recipient's expectations not to be met by the product of their choice, due to the lack of physical contact with the item to be purchased. supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen, quickly and easily.

However, wanting to cover our customers even more, in order to highlight the benefits of using the internet in our daily markets, we offer the possibility of returning the products. Below we list the terms and ways of returning defective products.


In case you want to return the product you bought, you have the opportunity to do it in 3 ways within 7 calendar days from the day you received it!

1) Delivering it / s in its original condition and packaging to the store (Matala Heraklion) presenting the purchase receipt!

2) Sending it / s at your own expense, in its original condition and packaging, enclosing the purchase receipt.

3) In case you want us to pick up the product to return from your place, then the charge is 5 €.


Return procedure

1.Pack the product in a larger box so that it is protected during shipment.

2. Put in the package that you have made a document in which you tell us the way in which you wish to resolve the financial issue,

if the product is deemed capable of return.

3.Send the parcel, through any courier agency you wish.


Please note that return costs are borne by the customer. We would like to point out that in case the product does not meet the above conditions, will be returned to the sender at his own expense. For more information we are always at your disposal either by phone at 6984648881 or 6934552942, or by e-mail at

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