Shipping & Delivery

Completion of the order

Once you enter your order, you get the following message (example):

THANK YOU FOR YOUR ORDER!

ORDER DETAILS

Order code: # HRZFEL-07201782

Submission Date: Monday 01/01/2017, 14:21

Number of products: -

Track Your Parcel

Once your order has shipped, we will send you an email with your tracking number.

To track your package, simply click on the link provided.

For countries in the EU, parcels are shipped via TNT ECONOMY EXPRESS with a combination of air and road transport for lower cost with a delivery time between 7 to 10 business days. The system receives orders automatically up to 5 kg.

Import duties, customs duties in countries outside the European Union are paid upon delivery by the recipient.

We do ship all over the World!!

Depending on the sending country you selected, the system will inform you for the exact shipping costs.

For orders of greater weight, please contact us.

Order Delay

Your order may be delayed for the following reasons:

The product has been delayed to be sent from our supplier: For us to be able to offer you very competitive prices,

we order our products from a very wide range of suppliers either indigenous or international.

Though there are cases when a delivery can «be stuck» at the customs or during its transportation,

with the result to not having it in our warehouse when computing.

In a case like this, we will contact you to ask whether you want your order without this product or to suggest you an alternative one.

This item will be sent to you right after its receipt in our warehouse.

The product you ordered has been discontinued and is not available: In that case staff from our company will contact you immediately to give you every alternative solution.

In periods of extreme weather or strikes as well as in any case of force majeure which may affect the transport and delivery of your order.

In case the telephone and / or electronic mail (e-mail) contact with you is impossible (if a problem occurs on your order,

either related to the product either related to the payment) because for example the data you entered is not properly updated.